Privacy Policy

1. Introduction

The Lucid International Group is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with us for financial advice and services.

2. Who We Are

The Lucid International Group
Company Registration: 14914443
FCA Firm Reference Number: 999290
ICO Registration Number: ZB591278
Principal Office: 4 Canalside Mews, Woking, Surrey GU21 6AT

3. What Information We Collect

We collect and process personal data relevant to the services we provide, including:

• Name, address, and contact details
• Date of birth and identification documents
• Health and lifestyle information (for insurance advice)
• Financial and employment details
• Policy and application history

4. How We Use Your Information

We use your information to:

• Provide financial advice and arrange insurance policies
• Prepare and submit applications to providers
• Manage our relationship with you and update your records
• Comply with legal and regulatory obligations
• Respond to complaints, claims, and data access requests

We do not use your information for marketing purposes without your explicit consent.

5. Who We Share Your Information With

We may share your data with:

• Regulated insurance providers and product partners
• Compliance support firms (e.g. SimplyBiz)
• Regulators (e.g. the Financial Conduct Authority, the Financial Ombudsman Service)
• Legal or statutory authorities where required by law

We will never sell or rent your data to third parties.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (in certain circumstances)
• Object to or restrict how we process your data
• Request transfer of your data to another provider

To exercise your rights, please contact us at: admin@lucidig.co.uk

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purpose for which it was collected, including for legal, regulatory, or reporting requirements. Typically, we retain advice and policy records for a minimum of 6 years.

8. Cookies

Please refer to our Cookie Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

The Lucid International Group
Email: admin@lucidig.co.uk
Tel: 020 8064 1602

This Privacy Policy may be updated from time to time. You will be notified of any material changes.